AV Electronics will, on best effort basis, assist with product returns within a reasonable time (max 2 days from date of item invoice) provided the goods are:

1. in original condition, original packaging, current version and not a special order, hardware, peripheral or clearance item.
2. if the return is authorised by AV Electronics, a restocking fee of up to 20% may apply.

Return or exchange of computer hardware and peripherals is sometimes not possible due to various manufacturers’ constraints on AV Electronics (unless faulty). Many manufacturers have imposed certain return restrictions. Consequently, AV Electronics reserves the right to decline specific return requests based on those restrictions. Unless agreed otherwise prior to purchasing, all sales shall be considered firm sales.