TERMS AND CONDITIONS FOR 1ST YEAR SCREEN AND BACK GLASS CRACK COVERAGE PLAN AND EXTENDED WARRANTY OF YEAR 2 FOR IPHONE 17 SERIES

Terms And Conditions

One Time Screen and Back Glass Replacement

  1. Claim valid only for the Screen and Back Glass within 1 year from the date of purchase (or) activation date whichever is earlier.
  2. The Screen and Back Glass Replacement will be covered for only one time, within 1 year from the date of purchase (or) activation date whichever is earlier.
  3. Other defects must be rectified first if found, before proceeding with screen and back glass replacement (issues like liquid damage, body displacement, back side crack will not be covered).
  4. Chargeable fee of B$69 (or USD50) will be billed to the customer for eligible claim for a one time screen and back glass replacement.
  5. Chargeable fee stated above applies per incident claim.
  6. Should customer decide not to proceed with the claim and/or repairs, after diagnosis to ascertain claim eligibility is completed, a labour service charge of B$80 (or USD58) will be billed to customer for work done on the phone.
  7. A period of 90 Days functional guarantee will be provided for replacement display.
  8. Approval for repair will take a minimum of 2 working days from the date of receipt of the device to the AASP (Apple Authorized Service Provider).
  9. The screen and back glass replacement shall be subject to parts availability. AASP shall not be responsible for its non-availability due to force majeure.

DEVICE DAMAGE FOR SCREEN CRACK AND BACK GLASS ONLY – LIMITED TO ONE (1) TIME REPAIR ONLY FOR SCREEN CRACK AND ONE (1) TIME REPAIR ONLY FOR BACK GLASS WITHIN APPROVED TERRITORY.

Extended Warranty

    1. The additional 12 months extended warranty will only start after the 1st Year Apple Limited Warranty has lapsed.
    2. The 2nd year extended warranty would be applicable with the following limits. Consumer shall bear the cost if the repairs; service charges; and/or replacement unit cost exceed the maximum claim limit.
      The claim limit will be as such:

      Phone model Capacity Maximum claim limit
      iPhone Air 256GB, 512GB, 1TB n/a
      iPhone 17 256GB, 512GB n/a
      iPhone 17 Pro 256GB, 512GB, 1TB n/a
      iPhone 17 Pro Max 256GB, 512GB 1TB and 2TB n/a
  1. All claims will be in USD currency.
  2. AV Electronics Sdn Bhd. has the rights to decline if any of the below conditions are met:
    1. To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
    2. To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
    3. To damage caused by use with a third party component or product that does not meet the Apple Product’s specifications (Apple Product specifications are available at http://www.apple.com under the technical specifications for each product and also available in stores);
    4. To damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;
    5. To damage caused by operating the Apple Product outside Apple’s published guidelines;
    6. To damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);
    7. To an Apple Product that has been modified to alter functionality or capability without the written permission of Apple;
    8. To defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product;
    9. If any serial number has been removed or defaced from the Apple Product; or
    10. If Apple receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Apple Product, and you cannot prove in any way that you are the authorized user of the product
  3. All claims must be presented with proof of purchase.
  4. AV Electronics Sdn Bhd. will not be liable for any loss of data.
  5. AV Electronics Sdn Bhd. has rights to make any amendments or changes.

** These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.**